Refund Policy

1. General provisions

This Refund Policy is an official document of Sofiia Ihorivna Yablonska, sole proprietor (EDRPOU/ITN 3752503564, record dated 15.12.2025), operating under the brand name “BodyHealth UA” (the “Provider”), and an integral part of the Public Offer. By accepting the Offer and paying for the services, the Client confirms their agreement with this Policy.

1.2. This Policy has been drawn up with regard to international law on consumer protection and the regulation of digital services.

2. The nature of digital medical services

2.1. The Company's services fall into the category of digital medical and advisory services. Unlike physical goods, a medical consultation cannot be returned unchanged, because it consumes specialist time and involves processing personal medical data.

2.2. The Company seeks to maintain a fair balance between the interests of both Parties.

3. Refund terms for the "HealthCheckup" service

3.1. The “HealthCheckup” service costs UAH 4,500, is paid as a one-off fee and covers the work of analysts and physicians and the preparation of the final report.

3.2. A full refund is made if the Client submits a cancellation request within 24 (twenty-four) hours of payment and the final report has not yet been sent to the Client.

3.3. A full refund is also made at any time before the final report is sent to the Client, regardless of how much time has passed since payment, where the service has not in fact been provided. Once the report has been sent, the service is deemed fully performed and no refund is made. The Client retains the statutory right of withdrawal where the service has not been provided.

4. Cancellation and refund terms for subscriptions

4.1. The "Personal Care" and "Integrated Care" subscriptions renew automatically.

4.2. The Customer may cancel the subscription at any time from their account.

4.3. The "15th of the month" rule:

• If cancellation takes place before the 15th of the current month, access continues to the end of the paid period and no charge is made for the following month.
• If cancellation takes place after the 15th, no refund is made for the current month and access continues to the end of the period.

4.4. No pro-rata refund is made for the unused part of a month.

4.5. Exception for the first month: if the Customer subscribes and changes their mind within 48 hours, and no consultations have taken place, a full refund is possible.

5. Exceptional circumstances on the Company's side

5.1. If a technical failure on the Company's side makes the services unavailable for more than 72 hours, the Company extends the subscription by the corresponding period at no charge.

5.2. If the failure lasts more than 7 days, the Customer is entitled to request a full refund for the affected period.

6. Grounds for refusing a refund

6.1. No refund is made where the service was provided to the proper standard, where the Customer breached the Agreement, gave false information about their health, or where the deadline for submitting a request has passed.

6.2. If the Customer initiates a chargeback without first contacting support, the Company reserves the right to block the account and submit evidence of service delivery to the payment provider.

7. Medical services and the law

7.1. Under Article 13(5)(1) of the Law of Ukraine “On Protection of Consumer Rights”, a consumer may not withdraw from a distance contract where the service was supplied by electronic means of communication with the consumer’s consent before the withdrawal period expired and the consumer was informed of this in the confirmation of information. For consumers in the European Union, Articles 16(a) and 16(m) of Directive 2011/83/EU apply.

7.2. This Policy is drawn up to balance consumer rights against the particular nature of medical services delivered remotely.

8. How to submit a refund request

8.1. To start a refund, send an email to [email protected] with the subject "Refund request — [Customer's full name]".

8.2. The email must state the full name, the registered email address, the date and amount of the payment, and the reason for the refund.

8.3. The Company confirms receipt of the request within 2 business days and reviews it within 10 business days.

9. Refund methods and timescales

9.1. Refunds are made only to the card used for the original payment.

9.2. Funds arrive within 3 to 10 business days of the decision, depending on the bank.

9.3. The Company does not reimburse bank fees. Refunds are processed through WayForPay.

10. Contacts